How long is order processing?
Please allow 3-7 working days for order processing.
I need my package urgently. Can I pay for rushed processing?
If you need your order urgently, please contact us at firstname.lastname@example.org and we will try our very best to facilitate getting your order to you quickly as long as we have the items you require in stock.
I don't know my natural hair type/pattern, how do I determine it?
We have natural hair enthusiasts in our team who are always happy to help out!
Please send a clear photo of your hair in to us via email to email@example.com and we'll be able to determine your hair type and advise on the best texture to get for a perfect blend.
Can I see what the hair looks like?
We are lucky enough to receive tons of amazing photos from our customers of what the hair looks like when installed. If you would like to see pictures of any of our textures, please check out our Instagram page.
How much bundles do I need?
We recommend three bundles for a full head of hair with any of our textures.
For the longest lengths (22", 24", 26", etc.) we recommend four bundles for the looser curl textures - 3A Curly and 3B Curly.
Can I straighten this hair?
You can straighten our hair but please do keep in mind that just like our own natural hair, this hair is also susceptible to heat damage and loss of curl pattern with excessive heat. We strongly recommend the use of hair protectant before applying any heat to your extensions.
Can I colour this hair?
Our hair can be bleached or dyed to any colour as its 100% virgin hair.
Please note that bleaching hair or using colour with harsh chemicals in it can weaken the shaft. Hair that has been coloured will need a little extra love and attention when maintaining it so please ensure extra deep condition treatments to restore the hair's moisture.
How do I maintain this hair?
Have a look at Hair Care for more information on how best to look after the hair.
How long does this hair last?
The expectant life of the hair depends entirely on how you care for the hair.
Please refer to our Hair Care page for advice on the best way to maintain the hair.
How long does delivery take?
Please refer to our Shipping & Returns page for this information.
You haven't answered my question. Can I contact you?
Please do contact us via email at firstname.lastname@example.org if you have any additional queries and someone will get back to you as soon as possible. Please allow up to 48 hours for email responses at this time.
Still can’t find what you’re looking for?
Email us on email@example.com