How long is order processing?
Please allow 3-5 working days for order processing.
I need my package urgently. Can I rush processing?
If you need your order urgently, please select Express Shipping. Where possible we will always prioritise express shipments and rush order processing to minimise the amount of time needed for processing.
I don't know my natural hair type/pattern, how do I determine it?
We have natural hair enthusiasts in our team who are always happy to help out! Please send a clear photo of your hair in to us via email to email@example.com and we'll be able to determine your hair type and advise on the best texture to get for a perfect blend.
Can I see what the hair looks like?
We are lucky enough to receive tons of amazing photos from our customers of what the hair looks like when installed. If you would like to see pictures of a particular texture or even all the textures please send an email over to us at firstname.lastname@example.org and we'll happily forward customer photos over for you to look at. Alternatively, check out our Instagram page.
How much bundles do I need?
We recommend three bundles for a full head of hair. For the longest lengths (22", 24", 26", etc.) we recommend four bundles. Bundles that are longer in length tend to have a shorter weft while the weight of the bundle stays the same.
Can I straighten this hair?
You can straighten our hair but please do keep in mind that just like our own natural hair, this hair is also susceptible to heat damage and loss of curl pattern with excessive heat.
Can I colour this hair?
Our hair can be bleached or dyed to any colour to blend with your hair. We always recommend colouring hair prior to installation. Please note that bleaching hair or using colour with harsh chemicals in it can weaken the shaft. Hair that has been coloured will need a little extra love and attention when maintaining it.
How do I maintain this hair?
Have a look at Hair Care for more information on how best to look after the hair.
How long does this hair last?
The expectant life of the hair depends entirely on how you care for the hair. Please do refer to our Hair Care page for advice on the best way to maintain the hair.
How long does delivery take?
Please do refer to our Shipping & Returns page for this information.
You haven't answered my question. Can I contact you?
Please do contact us via email at email@example.com if you have any additional queries and someone will get back to you as soon as possible. Please allow 24-48 hours for email responses.
Still can’t find what you’re looking for?
Email us on firstname.lastname@example.org